Application Support
Date: 12 May 2023
Location: Sharjah, AE
Company: University Hospital Sharjah
Position Summary
Summary of Main Duties
• Meet with department head to gather the requirement
• Participate is in the workflow designing and pre implementation task
• Lead the deployment process of hospital information system/s.
• Monitor and test any configuration, customization or update of hospital information systems.
• Lead a team of health informatics specialist and support engineers.
• Deal with vendors on hospital requirments and negotiate with them.
• Perform acceptance testing of systems and applications.
• Assist vendors' deployment teams during implementation projects.
• Plan, organize and implement customer-oriented training workshops.
• Install, upgrade, monitor, and maintain application software.
• Lead the process and Communicate with end-users and process owners to understand the work processes and requirements for customization purposes.
• Ensure that applications are implemented in a manner that suites the business requirements of the end-users.
• Lead the process of Testing applications and applications' updates and releases before general release to end users.
• Evaluate the comprehensiveness of testing scenarios to demonstrate system effectiveness.
• Execute testing scenarios and methodologies to demonstrate system effectiveness.
• Serves as a senior expert resource for end-users in regard to questions or issues relating to the systems' functionalities
• Maintain current and complete documentation for applications and databases
• Work with and guides key users in identifying potential changes and improvements that are within application implementation project scope of work.
• Provide application implementation support and technical guidance to key users.
• Provide support and troubleshooting for issues related to application performance.
• Participate in providing data transfer, access and manipulation of aggregate and comparative data.
• Develop and modify reports and queries as requested by key users.
• Provide timely status reports to management.
Responsibilities
• Leading in developing plans, timelines and identifying resources needed
• Assist with optimizing system applications.
• Communicate with Department heads and end users to evaluate system utilization and performance.
• Ensure customer satisfaction through effective written and oral communications.
• Add, remove, and update user account information
• Administer, troubleshoot, update, and enhance hospital information systems/applications.
• Develop and apply quality improvement program.
• Develop and provide on-demand online training material to enhance users’ utilization of IT systems.
• Develop, apply, monitor and review auditing policies and requirements.
• Develop, implement and update policies related to education and training in IT systems.
• Enhance and tune system performance
• Ensure that systems are providing the information required for patient care and financial management.
• Ensure the confidentiality and security of hospital information through proper utilization of authentication and authorization procedures.
• Ensure the standardization of business processes all over the hospital.
• Identify quality indicators in his respective area and develop a plan for data collection, analysis and reporting.
• Leading the process of Installing and configuring new hardware and software.
• Introduce and integrate new technologies into the existing IT environment.
• Keep IT users updated in the latest developments and enhancement in the used applications.
• Manage and maintain clinical, administrative, financial information systems, ensuring maximum availability through proactive approaches.
• Participate in hospital orientation efforts.
• Lead the process of the integration of different hospital information systems.
• Proactively ensure that clinical, administrative, and financial applications are highly available.
• Provide and manage an easy access to information resources needed by decision makers within a secured environment.
• Research, identify, and evaluate hardware solutions to resolve hospital needs.
• Research, identify and evaluate new applications to determine its applicability and benefits in supporting hospital goals.
• Stay up to date with technological trends related to hospital IT environment.
• Provide services in a customer-friendly approach.
• Participate actively in the quality improvement program of the department/unit.
• Suggest, write and update policies related to users support.
• Perform other related duties as assigned.
Position Requirements/Qualifications
• Bachelor degree in computer engineering or related fields.
• A minimum of 8 years of proven experience in large organizations as Application Sepcialist/System Analyst, preferably in hospital or health care sector.
• Strong understanding of Hospital Information System workflows.
• Strong understanding of Relational database management and script writing.
• Excellent analysis and team management skill.
• Excellent English written and communication skills.
• Exposure to / experience of customer and vendor service principles.
• Must have experience in managing and running the daily operations of the hospital in term of Healthcare applications.
Position criteria Other Skills/Abilities
• Highly preferable to have experience in TrakCare HIS and /or RAMCO ERP.
• Strong experience in one or more of the following applications: supply chain, finance, human resources and payroll, electronic patient record, patient administration system, outpatient /inpatient management, radiology information system, laboratory information system, pharmacy management, and/or patient billing.
• Understanding of applicable standards, reporting requirements and legislative regulations.
• Ability to assess end users’ needs and identify opportunities for improvement.
• Experience with MS SQL and/or Cache database is a plus.
• Knowledge in PACS (picture archiving and communication system) is a plus.