Computer Support Administrator

Position Summary

Summary of Main Duties

•    Install and configure new workstations, peripherals and software in addition to the IP phone services.
•    Provide support for workstations hardware and software and peripherals.
•    Organize the IT equipment cables in a structured way at the user desk or in the IDF/MDF rooms.
•    Participate in setting hardware specifications according to work requirements in adherence to budgetary constraints.
•    Participate in evaluating IT hardware/Software related bids.
•    Provide prompt assistance in urgent situations.
•    Provide timely assistance to users in their locations.
•    Maintain workstations hardware including monitors, keyboard and printers
•    Evaluate the status of hardware and software in use and provide related reports for upgrade, update, replace, or dispose purposes.
•    Coordinate, follow up and monitor maintenance work covered by third-party vendor maintenance agreements.
•    Organize, prioritize and complete computing support requests; direct or those routed by helpdesk.
•    Update all users’ applications with the latest service packs & patches when needed
•    Ensure that antivirus software is up, regularly updated and functioning on all workstations properly.
•    Provide workstation and peripheral hardware preventive maintenance.
•    Provide orientation for users on the use of their H/W, S/W and Network accessibility.
•    Stay up to date with technological trends related to hospital IT environment.
•    Provide services in a customer-friendly approach.
•    Participate actively in the quality improvement program of the department/unit.
•    Perform other related duties as assigned.

Responsibilities

Position Requirements/Qualifications

Position 
Requirements/Qualifications

•    Minimum diploma degree in computer-related.
•    Computer maintenance professional certificates are highly preferable.
•    A minimum of 3 years of proven experience in large organizations as IT support technician, preferably in hospitals.
•    Solid experience in Windows platform support.
•    Experience in supporting windows based applications.
•    Familiarity with networking principles.
•    Good analysis and troubleshooting skills to identify and report software problems.
•    preferably knowledge in IP phone services.
•    Excellent communication skills.
 

Position criteria Other Skills/Abilities

Other Skills/Abilities

•    Ability to organize, prioritizes, and manage multiple work tasks with minimum supervision.
•    Ability to work in a team environment.
•    Maintain confidentiality of all data he/she may find in users workstations.
•    Demonstrate courtesy,kindness and empathy to patients,co-workers,visitors and subordinate staff at all times.
•    Hospital experience preferred.
•    Good experience in Red Hat platform is a plus.