Integration & Application Support Coordinator

Summary of Main Duties and Responsibilities

• Provide first line of support and troubleshooting for issues related to application.
• Conduct comprehensive testing of integration solutions to ensure reliability, data accuracy, and system compatibility across different healthcare platforms.
• Proactively identify and resolve integration-related issues, working closely with cross-functional teams and external vendors to troubleshoot technical challenges and optimize system performance.
• Develop and modify applications reports and queries as the work needs.
• Provide applications support and guidance to users.
• Participate in the implementation of information system/s.
  Test any configuration, customization or update of hospital information systems.
•  
• Conduct customer-oriented training workshops.
• Test applications and applications' updates and releases before general release to end users.
• Maintain current and complete documentation for applications.

Summary of Main Duties and Responsibilities

• Ensure customer satisfaction through effective written and oral communications.
• Administer, troubleshoot and update information systems/applications.
• Provide on-demand online training material to enhance user’s utilization of IT systems.
• Stay up to date with technological trends related to hospital IT environment.
• Provide services in a customer-friendly approach.
• Participate actively in the quality improvement program of the department/unit.
• Perform other related duties as assigned.
   

Summary of Main Duties and Responsibilities

• Train end users on related software applications.
• Research, identify, and utilize new related applications.
• Participate in system analysis efforts and requirement gathering.
• Stay up to date with technological trends related to hospital IT environment and recent development technology.

Position Requirements/Qualifications

• Bachelor degree/Diploma in computer science or related field.
• A minimum of 2 years of experience in supporting hospitals information systems.
• Demonstrated understanding and experience with the implementation and management of hospital information systems.
• Understanding of hospital business processes, issues and practices.
• Understanding of information systems.

Ability to articulate facts and ideas clearly and concisely

Position criteria Other Skills/Abilities

• Preferably has a solid understanding of hospital business processes, issues and practices.
• Knowledge of healthcare standards and protocols such as HL7, FHIR, ASTM, DICOM, and CCD.
• Preferably has knowledge in one or more of the following applications: electronic patient record, patient administration system, outpatient /inpatient management, radiology information system, laboratory information system, pharmacy management, and/or patient billing.
• At least 1 year experience in script writing in SQL.
• Ability to assess end users’ needs and identify opportunities for improvement.